Nowadays, we expect to have information available any time of day, and right at our fingertips. From our personal relationships with friends and family to our transactional relationships with businesses, we want answers anywhere, anytime. This week’s #WebsiteWednesday understands that demand, and helps businesses use cognitive virtual agents to satisfy their clients needs and keep them coming back; HYPERLAB.xyz.
HYPERLAB is an Artificial Intelligence company based in Kuala Lumpur that has developed cognitive virtual agent services to help businesses improve their customer service, advertising, and international business systems. Today’s research shows the future of business-client interaction is automation, with Gartner recently predicting that by 2020, 85% of customer interactions will be managed without a human. With this in mind, HYPERLAB designed their A.I. to do anything human customer service employees do, from answering questions about health insurance plans, to planning your digital media advertising, and even fielding prospective clients’ questions as part of an interactive banner ad. Plus with industry leaders like Hong Leong Bank, MindShare, and more trusting in HYPERLAB’s platform, it just makes sense for businesses to get their own HYPERLAB cognitive virtual agent service.
“As we witnessed customer experiences evolve from traditional channels, to digital and social media, we also found that customers have come to expect realtime support and services from businesses who struggle to scale and deliver this effectively. HYPERLAB was born to help solve these challenges for large enterprises in Southeast Asia.
Our ultimate goal is to be the #1 Natural Language Understanding layer between humans and machines, bridging customers to enterprise knowledge in Southeast Asia. We chose HYPERLAB.xyz to stand out and highlight our natural language processing strengths. Our registrar GoDaddy makes it easy to search, select and purchase the best domain(s) for our business.”
– Chris Greenough, CMO & Co-Founder of HYPERLAB
After securing $500,000 in funding last April, HYPERLAB recently had their work recognized by PlaTCOM Ventures, who awarded HYPERLAB a concept to commercialisation grant. PlaTCOM offers grants up to up to $283,000. HYPERLAB’s forward thinking technology and proven track record of success has set them up already as a major player in South East Asia’s startup scene, and thanks to their global .xyz domain their services can reach clients around the world. Inspired by HYPERLAB to start turning your great idea into a reality? Get YourIdea.xyz today!