Support Tickets

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Need help? Please visit our FAQ section to see answers to some of the most commonly asked questions. If you can't find your answer, you can open a ticket by selecting the appropriate department below.

Anti-Abuse – Report instances of domain abuse

Support – Domain registration, transfer, and product registration inquiries

Billing – Billing related inquiries

Misc – All other inquiries

Sponsorships – Requests for Hackathons and other Website Related Programs

gen.xyz support hours are Monday through Friday, Pacific Time.
Please expect a response to your ticket within 48 hours.