Renewal sale! $6.99 to renew .xyz domains early or register new .xyz domains for 2 years!

XYZ will donate $1 to the Electronic Frontier Foundation (EFF) for every .xyz domain that is registered for 2 years or renewed for one year*

Frequently Asked Questions

FAQ Categories

  • .xyz Registrations

    About .xyz domain registration
    2 articles

  • Account

    Learn about account features and how to change settings
    9 articles

  • Billing

    Billing related questions, including payment methods and processing
    4 articles

  • Domain Management

    Manage domains within your account including domain nameservers and other host records
    14 articles

  • Domain Renewals

    Questions about renewing your domains
    5 articles

  • Other

    Other questions about gen.xyz
    12 articles

  • Products/Services

    Questions about available products and services
    5 articles

Most Popular FAQ Articles

Need help with your domains or account? Open a ticket and we'll look into your case right away!

gen.xyz support hours are Monday through Friday, Pacific Time.
Please expect a response to your ticket within 48 hours.

*Renewals not resulting from the 4-year anniversary .xyz sale not included. Premium names (including 1.111B names) not included. Participating registrars only (including Gen.xyz). Names from some other participating registrars lead to donations to Tsinghua x-lab instead of the EFF. All donations made by XYZ.COM LLC. EFF logo is a trademark of the Electronic Frontier Foundation, which does not endorse this sale.