Frequently Asked Questions
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FAQ Articles
How can I contact Gen.xyz support?
There are two ways to get in touch with the Gen.xyz Support Team: Open a support ticket Call 1.800.XYZ.8422 from Monday to Friday from 9am to 5pm PST We look forward to... Read more
How do I change my domain contact information?
To change your domain contact information please follow the steps below: In the top navigation bar go to My Account -> Manage Under the "Your Domains" section locate... Read more
How do I enable or disable Auto-Renew?
To enable/disable Auto-Renew please follow the steps below: In the top navigation bar go to My Account -> Manage Under the "Your Domains" section locate the domain... Read more
How do I renew my domain name?
To renew your domain please follow the steps below: In the top navigation bar go to My Account -> Manage Under the "Your Domains" section locate the domain name you... Read more
How do I view and/or update my account details?
To view and/or update your account information please follow the steps below: In the top navigation bar go to My Account -> Manage Under the "Your Details" section... Read more
How do I view and/or update my domain name settings?
To view and/or update your domain settings please follow the steps below: In the top navigation bar go to My Account -> Manage Under the "Your Domains" section... Read more
How do I view my current unpaid and paid invoices?
To view your current unpaid and paid invoices please follow the steps below: In the top navigation bar go to My Account -> Manage Under the "Your Domains" section... Read more
When will my domain name expire?
To view your domain expiration date please follow the steps below: In the top navigation bar go to My Account -> Manage Under the "Your Domains" section locate the... Read more
Why was my order marked as fraudulent?
Our security team is dedicated to stopping fraudsters and malicious registration attempts. As a result, we also have fraud detection software to help with this process.... Read more