Frequently Asked Questions

My Account > Frequently Asked Questions > Other > I'm getting emails immediately after my registration asking me to verify my email address. Why?

I'm getting emails immediately after my registration asking me to verify my email address. Why?

As a new mandate by ICANN, all new domain registrations are subject to email address verification. Please verify your contact information by clicking the link in a separate email from gen.xyz[at]topdns.com with the subject line starting with “E-mail address verification initiated.”

Please check your SPAM folder as well in case the verification email landed there.

Customers can typically expect to receive this email within 1 week after the domain has been activated.

Make sure to verify your info within 15 days of receiving the email. Otherwise, your domains will be temporarily suspended.

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