Frequently Asked Questions
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FAQ Articles
Can I transfer my domain to another registrar?
We're sad to see you go! If you'd like to transfer your domain to another registrar, you must first wait 60 days from the registration date.This is a rule mandated by... Read more
Do you support Dynamic DNS?
No, the back-end registrar that powers Gen.xyz only provides basic DNS services for free with the registration of your domain. To use Dynamic DNS, please sign up with a... Read more
EPP codes
What is an EPP codeAn EPP code – also known as the Auth Code or transfer key – is the special code that ensures that only the proper owner can transfer the domain from... Read more
How do I create a subdomain?
To create a subdomain you can use an A Record or CNAME RecordA RecordYou would use an A Record if you have an IP address that the subdomain should point to or if you want... Read more
How do I renew my .xyz domains?
To renew .xyz domains please follow the steps below: In the top navigation bar go to My Account -> Manage Under the "Your Domains" section locate the domain name... Read more
How do I set a DKIM record for a domain name?
To set a DKIM record for a domain please follow the steps below: In the top navigation bar go to My Account -> Manage Under the "Your Domains" section locate the... Read more
How do I set a SRV record for a domain name?
To add an SRV record to your domain please do the following: Please submit your request by opening a support ticket.We will need the following information:... Read more
How do I set a TXT or SPF record for a domain name?
To set a TXT or SPF record for a domain name please follow the steps below: Login to your account and click "Manage" next to the domain you wish to modify Scroll down... Read more
How do I set an A record for a domain name?
To set an A (Address) record for a domain name please follow the steps below: Login to your account and click "Manage" next to the domain you wish to modify Scroll down... Read more
How do I set custom nameservers for a domain name?
To set Custom Nameservers for a domain name please follow the steps below: 1. Login to your account and click "Manage" next to the domain you wish to modify2. Scroll down... Read more
How do I set DNS records?
Please note that DNS changes can take 20 minutes to 24 hours to fully propagate across the internet, so please allow up to 24 hours for changes to take effect. To set DNS... Read more
How do I set up DNSSEC?
For the overall implementation of DNSSEC, two record types are required: DNSKEY and DS. The DNSKEY record contains a public signing key, and the DS record contains a hash... Read more
How do I transfer domains from another registrar?
To transfer domains from another registrar please follow the steps below: In the top navigation bar click "Transfer". Type in the domain name you wish to transfer and... Read more
How do I unlock my domain for transfer?
In order to transfer your domain, you need to remove the registrar lock before you start a transfer at your new registrar.This customer-controlled lock is called "registrar... Read more
How much does it cost to renew my .xyz domain for another year?
Excluding variably priced premium names, .xyz domains can be renewed at www.gen.xyz for a renewal fee of $10 per domain per year (optional WHOIS Privacy Protection is... Read more
If I submitted my SMD file as proof of my trademark in order to register a .xyz domain, do I need to resubmit it to renew the domain?
You do not need to submit your SMD file or any proof of trademark to renew your .xyz domains. Those requirements were only for registering domains in the... Read more
My domain is not connecting
Please ensure you have completed the ICANN mandated WHOIS verification to prevent domain suspension. At times, there may be TWO email verifications required. One... Read more
My hosting provider is asking me to transfer the domain name OUT to their registrar. Is this necessary?
No, it is not necessary to change registrars in order to have your domain name hosted at another web hosting provider. The web hosting company simply needs to provide you... Read more
Why is the "Manage DNS" button grey? I can't click it
Please select "Use Default Nameservers" to enable the Manage DNS functionality. After you select this option the "Manage DNS" button will turn a green color and you will be... Read more
Can I delete a domain name?
Deleting a domain name is an action that can only be performed by your Registrar.Please note, deleting a domain would allow for anyone to be able to register it.If you... Read more