Frequently Asked Questions

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My domain is not connecting

Please ensure you have completed the ICANN mandated WHOIS verification to prevent domain suspension. At times, there may be TWO email verifications required.

One verification is to verify your account. This prevents fraudulent/bot accounts from being created on This increased security is a measure put in place to protect our customers from fraud and unauthorized purchases. 

The other verification required is outlined in your Domain Registration confirmation email. This is an ICANN-mandated WHOIS verification required by our partner that powers domain registrations at It is an email sent to the administrative contact email you have provided with the subject "E-mail address verification initiated". This verification process has been required for all domain registrations on all TLDs starting in 2013.

You must click the verification link for our partner that powers domain registrations in order for your domain to be reactivated and be able to make changes to your DNS settings.

Please be sure to add [email protected] and [email protected] to your email contacts. If you do not receive the verification e-mail, please check your spam box. If you haven't received anything in 24 hours of registration with the subject "E-mail address verification initiated" please contact us immediately.

Please create a support ticket at  if you have any questions or require further assistance.

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